Frequently Asked Questions
RENTALS
What is the difference between a rental and a loan?
Students and faculty in the College of Fine Arts may "loan" up to 15 items at a time free of charge with a faculty signature and university ID. Anyone outside the department & currently working on a theatrical production or film project with the appropriate credentials may "rent" costumes for a fee once a rental agreement has been signed and approved.
How do I rent a costume?
Email us for an available appointment at least 24 hours in advance. (utcostmerental@gmail.com) Print and complete a rental agreement and come prepared with design research and measurements.
Can I rent hats and accessories?
Unfortunately, no. Hats, shoes, jewelry, wigs, and costume accessories are not available for rental.
As a student of COFA, Can I borrow costumes for rehearsals?
Students are required to provide their own rehearsal items as specified by the COFA handbook unless approved by the Costume Shop Manager or requested by faculty.
How long may I rent or loan for?
We typically schedule rentals in periods of 1-3 weeks and 4-7 weeks. You are welcome to return any unused items before your rental deadline and we will adjust the final rental charge.
Can I make alterations to a garment?
Yes, as long as the garment can be returned to its original condition. No distressing, cutting, dyeing, or any other permanent alterations.
APPOINTMENTS
Can I cancel or reschedule my appointment?
Of course! Send us an email (utcostumerental@gmail.com) along with your availability and we will confirm a new appointment time.
How long does it take to pull costumes?
Approximately one hour (depending on the project). Anticipate at least 30 minutes for pulling and another 30 minutes for check out/paperwork. For anyone interested in Military uniforms, fantasy or dance wear please plan for 2 hours.
Can I try on costumes in stock?
Unfortunately, no, due to time constraints we cannot accommodate any fittings.
PAYMENT
How much are costume rentals?
Items are charged per piece on a weekly rate based on their condition and time period. We have special rates for Non-Profit and RTF rentals. For all "rentals" we do charge a flat $5 restocking fee each for any items checked out and unused.
How do I pay for costume rentals or damaged items?
Costume stock can only accept payment in the form of a check or money order. Check can be made payable to the University of Texas at Austin.
RETURNS
How do I make a return?
Sign up for an appointment and allow enough time for restocking your garments. You are responsible for restocking your own items.
What do I need for my return?
Dry cleaning receipts must be presented upon all returns. If items are returned late, damaged, altered or dirty you may be subject to additional charges. Under no circumstances may costumes be left outside the cage, this will result in a fine or academic bar on your university account.